What a terrible way to treat customers, i see you have had an apology, i would still be taking it to Watchdog or equivilant . 
Give them hell Growly
And I am sorry to hear the news of your brother
And Aquarius
Originally Posted by *mollie*:
This guy, Dominic Littlewood from bbc1 is very good for complaints like this...
yes! He's brilliant - his programme Don't get done get Dom will sort out this sort of thing
Growly, I am so very sorry to hear your sad news and the way you have been treated by Virginmedia I think is disgusting. I see you just got some sort of apology but it doesn't really sound as though they meant it if they are reading from a script which most of them do these days. They don't seem to be able to think for themselves.
Take care.
[[[hugs]]]
That sounds promising
If you don 't get satisfaction ...........
consumer.champions@guardian.co.uk
Please include a daytime phone number.
Sorry I'm late with this info. Busy busy busy!
Originally Posted by Rexi:
Give them hell Growly And I am sorry to hear the news of your brother
And Aquarius
Thank you Rexi...and Growly too.
This is the most annoying thing these days alas,trying to get in contact with a person with sympathy and feelings.I don't blame the staff on the front line they really do work to scripts etc,pat down answers .Even some of the supervisors etc have a script etc.You can't get near anyone that matters.
Aquarius my sympathies to you too.I lost my own brother five years ago,he was only 53.
Growly, so sorry to hear about your brother. My sympathies extend to both you and all of your family.
As for Virginmedia, that's an absolute disgrace. Kick up the biggest fuss you can about it, everywhere.
Again, my thoughts are with you all. x
Like everyone else Growly I think it was disgraceful the way they handled your situation
That was a time when they should have deviated from their scripts and showed
a bit of compassion and understanding.
Oh Growly , what a nightmare. It's always traumatic being so far away from loved ones going through things like this but to have all your lines of communication blocked by 'service' providers is a kick in the teeth. My sympathies to you and your family.
I really do appreciate everyone's kind words. Thank you so much. xx
My thoughts are with you and your family Growly (hugs)
Originally Posted by kattymieoww:
Aquarius my sympathies to you too.I lost my own brother five years ago,he was only 53.
Katty, I don't know how I missed this earlier. What a tragically young age to lose a loved one, I'm so sorry.
