quote:

Originally posted by Dirtyprettygirlthing:
I hate Sky with a passion!

They are the most customer unfriendly company I have the misfortune to deal with.

Unfortunately we don't have cable here...

quote:

Originally posted by disley21:

quote:

Originally posted by Dirtyprettygirlthing:
I hate Sky with a passion!

They are the most customer unfriendly company I have the misfortune to deal with.

Unfortunately we don't have cable here...

Just wait till you have to deal with Virgin Media's customer services department.

The first time you speak to Virgin they'll be on their best behaviour because they want your money, but once they've got it... You'll start to think that Sky are angels...

quote:

Originally posted by disley21:

quote:

Originally posted by Dirtyprettygirlthing:
I hate Sky with a passion!

They are the most customer unfriendly company I have the misfortune to deal with.

Unfortunately we don't have cable here...

Just wait till you have to deal with Virgin Media's customer services department.

The first time you speak to Virgin they'll be on their best behaviour because they want your money, but once they've got it... You'll start to think that Sky are angels...

quote:

Originally posted by Shar:
Had no problem with new sky card .... apart from having no sound on the telly when the new card went in .... fiddled about with it ... rang Sky .... was on hold for half a day .... fiddled around a bit more ... daughter came in, picked up the remote and turned the mute button off ...

quote:

Originally posted by Shar:
Had no problem with new sky card .... apart from having no sound on the telly when the new card went in .... fiddled about with it ... rang Sky .... was on hold for half a day .... fiddled around a bit more ... daughter came in, picked up the remote and turned the mute button off ...

quote:

Originally posted by Moomin:
WE haven't had our new sky card yet, though everyone we know seems to have.

quote:

Originally posted by Giggles:
Ring them back and complain bigtime. Tell them to cancel your account as you've been thinking of going to virgin media for a while, and todays prob's and bad customer service has helped make your mind up.

I can almost guarantee that they'll scrap the £65 charge for serviceman, scrap the £10.50 insurance charge and offer you 3-6mths half price rental or similar.

quote:

Originally posted by kattymieoww:
Nope no problem with the new card.However our SKY+ box went on the fritz. Sky wanted nearly £100.00 for a new one,booger that.Went on E Bay.Got a "Pace" one the best.Bloke was selling his electrical business and emigrating.Brand new SKY+ box three remotes, three extra scart cables, £50.00 the lot!

quote:

Originally posted by Giggles:
Ring them back and complain bigtime. Tell them to cancel your account as you've been thinking of going to virgin media for a while, and todays prob's and bad customer service has helped make your mind up.

I can almost guarantee that they'll scrap the £65 charge for serviceman, scrap the £10.50 insurance charge and offer you 3-6mths half price rental or similar.

quote:

Originally posted by Shar:
Had no problem with new sky card .... apart from having no sound on the telly when the new card went in .... fiddled about with it ... rang Sky .... was on hold for half a day .... fiddled around a bit more ... daughter came in, picked up the remote and turned the mute button off ...

quote:

Originally posted by Shar:
Had no problem with new sky card .... apart from having no sound on the telly when the new card went in .... fiddled about with it ... rang Sky .... was on hold for half a day .... fiddled around a bit more ... daughter came in, picked up the remote and turned the mute button off ...

quote:

Originally posted by pigeonpie:

Put me new card in and now my record facility won't work on sky+. Also the channels went down for a while, so phoned them and they got the channels back, but they want £65 for the service man to come out and fix the sky+ record and £10.50 to insure the box.

Now I will try and calm down, anyone else had any similar problems?

quote:

Originally posted by kattymieoww:
Nope no problem with the new card.However our SKY+ box went on the fritz. Sky wanted nearly £100.00 for a new one,booger that.Went on E Bay.Got a "Pace" one the best.Bloke was selling his electrical business and emigrating.Brand new SKY+ box three remotes, three extra scart cables, £50.00 the lot!

quote:

Originally posted by Clipboard:

quote:

Originally posted by Giggles:
Ring them back and complain bigtime. Tell them to cancel your account as you've been thinking of going to virgin media for a while, and todays prob's and bad customer service has helped make your mind up.

I can almost guarantee that they'll scrap the £65 charge for serviceman, scrap the £10.50 insurance charge and offer you 3-6mths half price rental or similar.

This is absolutely true, it happened to me a little while ago but you MUST ask for the cancellation dept - when you get them chances are you will be speaking to the same person!!!

quote:

Originally posted by disley21:

quote:

Originally posted by Dirtyprettygirlthing:
I hate Sky with a passion!

They are the most customer unfriendly company I have the misfortune to deal with.

Unfortunately we don't have cable here...

Just wait till you have to deal with Virgin Media's customer services department.

The first time you speak to Virgin they'll be on their best behaviour because they want your money, but once they've got it... You'll start to think that Sky are angels...

quote:

Originally posted by disley21:

quote:

Originally posted by Dirtyprettygirlthing:
I hate Sky with a passion!

They are the most customer unfriendly company I have the misfortune to deal with.

Unfortunately we don't have cable here...

Just wait till you have to deal with Virgin Media's customer services department.

The first time you speak to Virgin they'll be on their best behaviour because they want your money, but once they've got it... You'll start to think that Sky are angels...

quote:

Originally posted by PinkBabe1966:
Our card change was fine, had the on screen message to say it was on it's way and two days later it came, took the old one out, put the new one in and no problems at all.

Sky Customer Services have deteriorated lately though, at one time they were based in Scotland and the people there couldn't help you enough, phoned them a couple of months back with a payment query, got a lady I could barely understand, asked her to speak slowly as I am partially deaf and she kept on exactly the same!! Eventually I asked her if I may speak to someone else as I was very sorry but I just couldn't understand her and she disconnected me!

Rang back, got the same bloody woman and she said she had transferred my call, I said rubbish and I was sending Sky my BT bill (itemised) and they climbed down almost immediately and found someone I could understand.

I didn't know you could just buy Sky equipment, can someone PLEASE answer me this then, will my Sky card play in another box, if I changed to Sky+?

quote:

Originally posted by kattymieoww:

quote:

Originally posted by PinkBabe1966:
Our card change was fine, had the on screen message to say it was on it's way and two days later it came, took the old one out, put the new one in and no problems at all.

Sky Customer Services have deteriorated lately though, at one time they were based in Scotland and the people there couldn't help you enough, phoned them a couple of months back with a payment query, got a lady I could barely understand, asked her to speak slowly as I am partially deaf and she kept on exactly the same!! Eventually I asked her if I may speak to someone else as I was very sorry but I just couldn't understand her and she disconnected me!

Rang back, got the same bloody woman and she said she had transferred my call, I said rubbish and I was sending Sky my BT bill (itemised) and they climbed down almost immediately and found someone I could understand.

I didn't know you could just buy Sky equipment, can someone PLEASE answer me this then, will my Sky card play in another box, if I changed to Sky+?

When we got the new SKY+ box we had to just phone them up and get them to re -enter the code,simple.

quote:

Originally posted by pigeonpie:
Hubby called them back and told them we are'nt the only ones with this problem, he had a rant at them. Then a techie guy sent us a signal over the phone line and it worked.
Feel sorry for the folk who are going to pay the £65 to get a serviceman out though. Bloody sky, took us five phone-calls to sort it.

quote:

Originally posted by Real:

quote:

Originally posted by pigeonpie:
Hubby called them back and told them we are'nt the only ones with this problem, he had a rant at them. Then a techie guy sent us a signal over the phone line and it worked.
Feel sorry for the folk who are going to pay the £65 to get a serviceman out though. Bloody sky, took us five phone-calls to sort it.

Makes you wonder if they can send a signal over the phone to cause a problem then ask you to join their insurance scheme etc; Crafty beggars.

quote:

Originally posted by Darthhoob:
we have sky but have no new card