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evening

aimee there is a list of help and suggestions here - it may be just something simple 

http://www.virginmedia.com/help/national/broadband/




moonie - it is recommended you make the initial connection through the RJ45 cable and then take it wireless after by most isp's  

aimee did you run the software disc and add the router when asked to ?  I ask this as sometimes if you plug it in first it wont work properly unless you do the sequence correct
MrsH
Reference:
I dunno. I dont remember that being done when mine was set up Aimee. But, I do have the router attached to my desktop so that was probably why.


once you have got the initial set up - lappys usually pick up straight away - find your network-put your serial no in and away you go - the initial set up can be a pain sometimes though 

I do a lot of PC work - thats how i know   I love problems
MrsH
it was asking for ip addresses and all sorts that we didn't have a clue about
ummn  sounds like she was going the complicated way or chose a wrong option -  you should go for automatic assigned ip addresses - your router finds its way 

the only info you should be feeding initially is your user name and password and the number normally on the side of the router   

I would suggest calling virgin - or do you have anyone that could help you with the aide of that link I left you ?
MrsH

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