haha i work for Talk Talk .. In one of the CEO's departments...

If you have a good, clean BT line then O2 are okay. If you have line noise then O2 are the shittiest bunch of lying toerags as they'll do anything rather than get OpenReach out to fix the line. Costs them money, you see.

quote:

Originally posted by Mummy Maz:
haha i work for Talk Talk .. In one of the CEO's departments...

And we've heard about your boss now.

quote:

Originally posted by Daniel J*:

quote:

Originally posted by Mummy Maz:
haha i work for Talk Talk .. In one of the CEO's departments...

And we've heard about your boss now.

yer but he's got buggar all to do with this!!
I don't speak directly to customers but i do know my onions ...
If you have run out of contract then you'd been in a contract for 18months? Did you take BB and landline all at once?

quote:

Originally posted by Mummy Maz:
haha i work for Talk Talk .. In one of the CEO's departments...

hahahahahaha! and yet you fail to big them up or sell them to Soops...

says it all Maz!

quote:

Originally posted by Daniel J*:
If you have a good, clean BT line then O2 are okay. If you have line noise then O2 are the shittiest bunch of lying toerags as they'll do anything rather than get OpenReach out to fix the line. Costs them money, you see.

Well Diity it depends on the service Soops has had so far .. There are alot of satisfied TT customers out there ya know...

quote:

Originally posted by Dirtyprettygirlthing:

quote:

Originally posted by Daniel J*:
If you have a good, clean BT line then O2 are okay. If you have line noise then O2 are the shittiest bunch of lying toerags as they'll do anything rather than get OpenReach out to fix the line. Costs them money, you see.

That sounds libellous. I suppose I ought to add that this is in my personal experience and other people's experience may vary.

quote:

Originally posted by Mummy Maz:
haha i work for Talk Talk .. In one of the CEO's departments...

So what's your 'unbiased' opinion Mummy?

I wouldn't touch Talk Talk with a bargepole. As I said here the other day, we have always used Tiscali and never had a problem until a few months back. Now it's a nightmare, lots of irritating minor type probs.
Then I discovered it had been taken over by talk talk - explains it all really.
I have never heard of anyone who is happy with them

quote:

Originally posted by Supercalifragilistic:
My contract for landline and broadband is up and I have just been on Talk Talk's website/forum which seems full of unhappy customers re their service. I also remember people complaining about them on here.
Must admit that I'm not v good at being bothered to compare prices/deals etc. the money just comes out of the bank every month! Had a look and their current rate is less than half of what I've been paying, i.e. £36.24 per month plus calls, now £17.74.
So, should I renew? Or would people recommend someone else?
PS No cable in my village so that's not an option
PPS As I don't get much of a signal on my mobile where I live I seem to spend a small fortune on calling mobile no's from my landline as these aren't included in the tariff

I'm with Tiscali and after a hic-up in the beginning, I'm really happy with them. I pay £24 per month plus VAT, nothing for calls other than mobiles and premium. My monthly bill is usually between £30 and £35.

Edit. Just saw veggie's post. I didn't even know that. No problems though.

quote:

Originally posted by Supercalifragilistic:

quote:

Originally posted by Mummy Maz:
haha i work for Talk Talk .. In one of the CEO's departments...

So what's your 'unbiased' opinion Mummy?

Have you had any trouble with TT? Anything thats not been sorted out ?
Unbiased is difficlt as alot of my job is listening to our retentions agents trying to save unsatisfied customers... i think they can do you a good deal if you ask the right questions .. if it ain't broke..

quote:

Originally posted by Mummy Maz:
If you have run out of contract then you'd been in a contract for 18months? Did you take BB and landline all at once?

Yes, remember being p'd off at how long it took when I switched from BT and that I was without internet for a month. My phone bills are pretty high, but don't know how that compares to other companies. TBH I only looked into it because I was just trying to install a wireless router that wouldn't work and realised that you get one free with most deals these days.

quote:

Yes, remember being p'd off at how long it took when I switched from BT and that I was without internet for a month. My phone bills are pretty high, but don't know how that compares to other companies. TBH I only looked into it because I was just trying to install a wireless router that wouldn't work and realised that you get one free with most deals these days.

is your BB free? when was the last time you contacted them to discuss the high bills? You'll get a free router of course with TT also

quote:

Originally posted by Mummy Maz:

quote:

Originally posted by Supercalifragilistic:

quote:

Originally posted by Mummy Maz:
haha i work for Talk Talk .. In one of the CEO's departments...

So what's your 'unbiased' opinion Mummy?

Have you had any trouble with TT? Anything thats not been sorted out ?
Unbiased is difficlt as alot of my job is listening to our retentions agents trying to save unsatisfied customers... i think they can do you a good deal if you ask the right questions .. if it ain't broke..

Would be grateful for a heads up on what to say to get the best deal Mummy- I'm going to ring tomorrow

All I can say about Talk Talk is that I could run down to the library and look something up faster than the speed they manage to deliver with regards to Broadband.

Dunno about the phone service, but if it's just as amateur, I wouldn't want anything to do with it.

quote:

Originally posted by Mummy Maz:

quote:

Yes, remember being p'd off at how long it took when I switched from BT and that I was without internet for a month. My phone bills are pretty high, but don't know how that compares to other companies. TBH I only looked into it because I was just trying to install a wireless router that wouldn't work and realised that you get one free with most deals these days.

is your BB free? when was the last time you contacted them to discuss the high bills? You'll get a free router of course with TT also

I never have contacted them Just don't seem to get around to it. They did call me about 3 months or so ago when my contract ran out but I was too busy to talk and they didn't call back, so I've just continued with the current rate. My high bills are for calling UK mobiles and calling my sisters who live abroad on their mobiles via phonecheap -only costs 8p a min but soon adds up when you're on for hours! Neither of them have an internet connection at the moment so can't do it through Skype etc.

You'll get through to normal customer services, they can't do anything for you really so ask to be put through to Retentions.

When you get through to these (either in Preston or Northampton) just say that you are coming out of contract and that you've been looking around at better deals (quote a few prices, even if they are fake, but keep them realistic) - say you need a router and that your bills are really high (they'll prob put you on a cheaper plan and give you the router but re-sign you back into a contract, ask for a 12 month and not an 18 month)

Just be lovely and normal, most of the agents are customer focused and will be delighted to help you ... there are a few bad eggs ( i am trying to sack them !!) but if you dont like what your hearing hang up and start again!

Hope this helps .. as i said if you have no trouble with them then its unlikely you will have in the future xx

quote:

Originally posted by disley21:
All I can say about Talk Talk is that I could run down to the library and look something up faster than the speed they manage to deliver with regards to Broadband.

Dunno about the phone service, but if it's just as amateur, I wouldn't want anything to do with it.

No probs with my broadband speed or phoneline I have to say- do these things depend on your postcode?

quote:

Originally posted by Mummy Maz:
You'll get through to normal customer services, they can't do anything for you really so ask to be put through to Retentions.

When you get through to these (either in Preston or Northampton) just say that you are coming out of contract and that you've been looking around at better deals (quote a few prices, even if they are fake, but keep them realistic) - say you need a router and that your bills are really high (they'll prob put you on a cheaper plan and give you the router but re-sign you back into a contract, ask for a 12 month and not an 18 month)

Just be lovely and normal, most of the agents are customer focused and will be delighted to help you ... there are a few bad eggs ( i am trying to sack them !!) but if you dont like what your hearing hang up and start again!

Hope this helps .. as i said if you have no trouble with them then its unlikely you will have in the future xx

Cheers Mummy- that's really helpful, going to ring tomorrow as I'm off work on my colonoscopy prep day!

quote:

My high bills are for calling UK mobiles and calling my sisters who live in Turkey on their mobiles via phonecheap -only costs 8p a min but soon adds up when you're on for hours! Laugh Neither of them have an internet connection at the moment so can't do it through Skype etc.

there are 'boosts' you can add to give you discounts for the mobile calls - mobile extra is 45p a month and gives you like 25% off all mobile calls... there's also something you can add for intl stuff but am not too sure on this, do ask though!

quote:

No probs with my broadband speed or phoneline I have to say- do these things depend on your postcode?

no, it depends on how far away you are from your exchange.. usually

quote:

Originally posted by Daniel J*:
If you have a good, clean BT line then O2 are okay. If you have line noise then O2 are the shittiest bunch of lying toerags as they'll do anything rather than get OpenReach out to fix the line. Costs them money, you see.

I agree - found BT better than talk talk by far - had loads of hassle with them - changing our internet from bt to TT virtually without our permission but one time ,however,when the line was faulty and an engineer had to come out - they charged us £ 150.00 - I only had it returned because I could prove it was BT'S line rather than our fault - so very true what you say . It is,however, the best internet I have had

Is Talk Talk and Aol part of CraphoneCarphone Warehouse ? My contract just finished with AOL and I've had 18 months of utter sh*t since they took over... Moved to sky last week and my speeds flying

CARPHONE DAREHOUSE SHITE!!!!!!!!
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!!!
Can't even express my anger at your shite service!!!

You might be a nice person Mummy Maz but I don't know how you have the conscience to work for that company!!!!!

I quite enjoy playing with 'retention staff'. I dunno if they have performance targets but they take their job very seriously, it seems. When I tried to terminate my broadband account with BT to switch providers, it was like I was asking for a divorce. One lied to me and said there was a termination fee despite being out of the minimum contract, so I put the phone down. The next one said there was a computer problem all afternoon and could I call back the following day. The next one, 2 minutes later, hadn't heard of any computer problem but tried all sorts to persuade me to stay, including offering a special deal of £12 a month to O2's £7.34 and asking if that made me happy. When I said, why would it if it's more expensive, she disconnected the call before cancelling the contract. The next one said she didn't know how to do it and couldn't forward my call. The final one finally agreed to do it when I went into 'broken record' mode: "I hear what your saying but I want to cancel. Yes, I hear that and I'm not discussing it. Please cancel it. No, I'm not interested in any of that, cancel."

If you are paying 30 odd quid a month it sounds like you are not in a free BB area

quote:

Originally posted by Mummy Maz:

quote:

My high bills are for calling UK mobiles and calling my sisters who live in Turkey on their mobiles via phonecheap -only costs 8p a min but soon adds up when you're on for hours! Laugh Neither of them have an internet connection at the moment so can't do it through Skype etc.

there are 'boosts' you can add to give you discounts for the mobile calls - mobile extra is 45p a month and gives you like 25% off all mobile calls... there's also something you can add for intl stuff but am not too sure on this, do ask though!

the 45p mobile extra not avaiable on my TT plan, mobile boost was 4.00, reducing to 2.00 soon & that gives you half price mobiles ... i also work for TT

quote:

Originally posted by globulemc:
CARPHONE DAREHOUSE SHITE!!!!!!!!
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!!!
Can't even express my anger at your shite service!!!

You might be a nice person Mummy Maz but I don't know how you have the conscience to work for that company!!!!!

Oh seriously, chill out!

Mention any company on here and you'll have people complaining about them.. I can work for them because I NEED MONEY TO LIVE...

quote:

I quite enjoy playing with 'retention staff'. I dunno if they have performance targets but they take their job very seriously

Of course they do, they get commission for every person they save.. wouldn't you take it seriously if you depended on the money from this?

Don't fork out extra for so called high speed broadband from any company.I had a BT engineer out when my phone broke down and he tested my broadband for me,under 2 Mg.He stated this was the average because it depends how far you are from the exchange.
My phone is with BT,ordinary basic landline,about £34.oo a quarter line rental,calls vary between £20.00-£30.00 a quarter,My broadband is with Orange £17.99 a month.Never had any problems with them.

quote:

Originally posted by Dame_Ann_Average:
Is Talk Talk and Aol part of CraphoneCarphone Warehouse ? My contract just finished with AOL and I've had 18 months of utter sh*t since they took over... Moved to sky last week and my speeds flying

I got a mobile contract with craphone Carphone warehouse at the same time as I changed my phone/bb to Talk Talk. The guy 'promised' me that it would get a signal at home, got home and not a peep, not a single bar wherever in the house I tried. Took it back and had such a palaver, he said I'd signed the contract and that was that, became v rude and even swore at me Eventually after loads of carry on and speaking to several more senior staff they cancelled. Swore I'd never go into that place again!
BTW don't think I can get sky here- going to ring TT this afternoon and see what deal I can get as there don't seem too many other options for me

quote:

Originally posted by kattymieoww:
Don't fork out extra for so called high speed broadband from any company.I had a BT engineer out when my phone broke down and he tested my broadband for me,under 2 Mg.He stated this was the average because it depends how far you are from the exchange.
My phone is with BT,ordinary basic landline,about £34.oo a quarter line rental,calls vary between £20.00-£30.00 a quarter,My broadband is with Orange £17.99 a month.Never had any problems with them.

I have my Broadband with O2, I have an O2 PAYG phone (spare as my contract one is Vodafone) that I top up £10 every 3 months, if I top it up that much I get my Broadband for £7.34 a month at the moment...

It comes in handy having a PAYG phone when I go abroad as I can keep track of what I'm spending in texts....simples...

quote:

Originally posted by kattymieoww:
Don't fork out extra for so called high speed broadband from any company.I had a BT engineer out when my phone broke down and he tested my broadband for me,under 2 Mg.He stated this was the average because it depends how far you are from the exchange.
My phone is with BT,ordinary basic landline,about £34.oo a quarter line rental,calls vary between £20.00-£30.00 a quarter,My broadband is with Orange £17.99 a month.Never had any problems with them.

I do think it depends where you are as to what coverage each provider has given - all ISP's and mobile phone's have good and bad comments if you read a few general forums.
Orange is supposed to be the pits but .... we have no problems at all ....... I have BB with them , my line was took over by them last year and because we had a contracted mobile phone as well a discount was given.

I pay less than £20 per month which covers, line rental, BB and all calls are included

Yesterday the mobile contract was up/down graded as I was out of contract and have managed a deal from £35 per month to £9.75 for 18 months ..... well happy with this as the contract covers unlimited land line calls as well ...... I did haggle I grant you but never had to threaten to terminate despite finally getting this through to retention dept.

When I still had my line with BT they did extensive tests and tweeked as much as they could but I am right at the end of a very long line and manage 3 connections off it although we only pick up 512 speed ...... criminal in this day and age but far better than the old dial up any day

I was with AOL, never again!!, but now have BT Broadband and BT Landline and have no problems really with either, speeds are quicker than with AOL and much, much less hassle.

Did have a few problems Friday, but that was due to high winds in the area and it was soon sorted once I rebooted my modem.

I have 02 PAYG as well and find that has really good countrywide coverage as well, places I have not been aboe to use my T Mobile phone in the past, I have been able to use my 02 phone.

quote:

Originally posted by D

I got a mobile contract with craphone Carphone warehouse at the same time as I changed my phone/bb to Talk Talk. The guy 'promised' me that it would get a signal at home, got home and not a peep, not a single bar wherever in the house I tried. Took it back and had such a palaver, he said I'd signed the contract and that was that, became v rude and even swore at me Eventually after loads of carry on and speaking to several more senior staff they cancelled. Swore I'd never go into that place again!
BTW don't think I can get sky here- going to ring TT this afternoon and see what deal I can get as there don't seem too many other options for me[/QUOTE]


I would look for Broadband in my area, google it...it should show you thr best deals and packages. I would never deal with Craphone again. I'd had been with AOL 12 years and not had a problem until they took over, and because I had moved house and changed my address they had tied me into another 18 months contract without telling me. Then they moved us onto the Talk Talk server and things went rapidly downhill from there

Have I mentioned how pants o2 are if the underlying ADSL line is noisy? They're happy to fiddle with noise margins forever until you're bored ringing them up. I was down to 34 kb/s at one point. That time, I rang and the 'technical' support umm-ed a bit and then exclaimed "there you go I've fixed it for you", meaning he'd just reset the connection once until the next bout of prolonged noise knocked it down again. These people take you for fools half the time. One of them denied there had even been any disconnections during line monitoring until I pointed out their Thomson modems had stats on them which I was looking at and it showed 15 in the last 24 hours. What a tosser.

Just phoned Talk Talk, they can't do me any better deal than I have at the moment, (£36.24 combined Phone and Broadband) as BT haven't allowed anyone access to their equipment. Going to have a look at BT as think they may be cheaper!

RESULT! Got a better offer from BT, then called TT back and spoke to a different chap in retentions and he reduced it to £21.74! £15 cheaper than I've been paying and all calls apart from international and mobile free. Also added £4 'boost' to get half price calls to mobiles which will save me a fortune! Will have to do it all again in 3months as it's a temporary thing to see if free BB comes to my area but hey ho!