Something's happened! Help needed please

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Jenny

I don't know what has happened, but when I go to reply in a thread, I now only get a basic reply form with no access to smileys etc.

I've recently cleared my cookies, upgraded AVG and Adaware, and downloaded Windows updates, so don't know if any one or more of those has caused this.

Can anyone suggest what I can do to correct this?

Yes, I'm still using IE8, and I've got access to the smileys etc in this new thread. Just not in replies.

Thanks if you can help.

Replies sorted oldest to newest

LoriAdministrator 10 yearsModerator

Hi, Jenny: This sounds like the issue we were often having after a recent update--that the page isn't loading entirely. Try this, and see if it works for you:
When you get the incomplete posting page, cancel the page, then hit "refresh" on your browser (on the page to which you'd like to reply). Then bring up the posting window again, and see if you have the smilies and such.

12/2/099:28 AM

JennyMember

Thanks Lori. I'll try that, but I'm having problems refreshing the page on this site too, unfortunately. It appears to be doing so, but takes forever, and often doesn't even finish, either leaving me with the same page, or a blank page, or sometimes a message, which unfortunately, I can't remember what it said! Oops!

12/2/091:33 PM

LoriAdministrator 10 yearsModerator

Hmmmm.... sounds like it's having trouble loading an item on the page, or maybe it's a connection issue. Can you write down the error message next time you see it? Might help us.

12/2/091:46 PM

JennyMember

Will do Lori. Thanks for replying.

12/2/092:41 PM

ozzycamMember

Hi Lori im getting picture downloading at the bottom of the page and its to do with qshark its causing me posting problems and making my pages slow can you advise please

1/27/104:28 PM

LoriAdministrator 10 yearsModerator

Hi, ozzy:

Can you please report this over at our support forums? The staff that write the software watch that place for reports just like this.

1/27/104:39 PM

ozzycamMember

Cheers Lori

1/27/1011:05 PM

Add Reply

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    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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