Bought some pj's - lost the receipt
Went to M&S and expected to be offered a voucher in return - ok
They cost £27.50
"I can offer you a voucher ... of the sale value"
"Of the what?"
"The sale value - as they're in the sale I can only refund £12"
"I beg your pardon!!!"
"It's company policy to refund its current value - that's £12 right now"
I can't believe it - I told the staff that was a total rip off.
They keep over HALF my money cos they choose to have a sale?
I've decided to keep the pj's until they are no longer in the sale (although there is no guarantee they will ever be stocked again).
I told the staff I would never shop there again - EVER !!!