Ny niece works in a call centre,she hates it.Nothing but moaning public to deal with.It's a shame really,all the managers, bosses etc that cause all the problems are well guarded from dealing with the actual punters,but reap all the profits etc.
Though they are unionised and it's a goverment body,so if the public get abusive etc they are instructed to warn them that if they continue to be abusive their call will be terminated.
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