HSBC online banking problems today

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El Loro

Angry customers are criticising banking giant HSBC for a failure in its online banking service - on a key day for many people's personal finances.

The bank is apologising to customers trying to log on to its web-based service, which is unavailable.

It is not the first time this month that HSBC customers have faced an error with the service.

The final Friday in January is payday for many and is also two days ahead of a key deadline for paying tax.

Sunday is the last day for filing self-assessment tax forms online and is when millions of people settle their tax bill with HM Revenue and Customs (HMRC).

In a message on its website, HSBC says: "We'd like to apologise to all our customers for Online Banking being unavailable. We know how inconvenient this is and we are doing everything we can to rectify the problem. Please try later."

http://www.bbc.co.uk/news/business-35438159

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El LoroMember VIP10 yearsModerator

It was caused by an attack but HSBC say no customer details have been compromised.

1/29/164:48 AM

BazMember VIP10 years

El Loro posted:
It was caused by an attack but HSBC say no customer details have been compromised.

Where have we heard that before I'm guessing it will be drip fed over the next few days that a *few*customers details were accessed

1/29/168:50 AM

MoonieMember VIP10 years

Baz posted:
El Loro posted:
It was caused by an attack but HSBC say no customer details have been compromised.

Where have we heard that before I'm guessing it will be drip fed over the next few days that a *few*customers details were accessed

That drip will become a a rapid leak methinks

1/29/169:14 AM

Enthusiastic ContrafibularitiesMember 10 years

I know someone who works at HSBC as a penetration tester - must send email extracting the Michael from him.

1/29/1610:27 AM

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