So you lovely people I have a problem. I bought this pooter in August 2008 with an extended two year warranty. Two weeks later it stopped working and as it was in guarantee I sent it back to Acer for repair which they did. Then in May 2009 it crashed again and had to be sent to them again. This time it needed a new hard drive. The same thing happened in July. Now 2 months later I'm having the same problems I had just before it crashed the last two times.
This leads me to think there is a problem with the machine. If it crashes again I will need to send it to the company that I bought it from as it will now come under the extended warranty jobby.
My question is, with all these problems in just over a year (this will be the fourth problem with the machine) would I be justified in asking for a new or replacement lappy as this one obviously has serious problems? I know I can keep getting it repaired for the next two years but I'm seriously ticked off as I paid quite a lot for this lappy and the inconvenience of it breaking so often is really annoying me.
Could I ask for a new one or how many times does it have to break before I can show that this is a problem that can't be fixed with repeated new hard drives?
I've looked around and I can't see that this particular model is a problematic one so I think it is just my machine which is a dud
Any help greatly appreciated
This leads me to think there is a problem with the machine. If it crashes again I will need to send it to the company that I bought it from as it will now come under the extended warranty jobby.
My question is, with all these problems in just over a year (this will be the fourth problem with the machine) would I be justified in asking for a new or replacement lappy as this one obviously has serious problems? I know I can keep getting it repaired for the next two years but I'm seriously ticked off as I paid quite a lot for this lappy and the inconvenience of it breaking so often is really annoying me.
Could I ask for a new one or how many times does it have to break before I can show that this is a problem that can't be fixed with repeated new hard drives?
I've looked around and I can't see that this particular model is a problematic one so I think it is just my machine which is a dud
Any help greatly appreciated