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Yes a full retune and not just a channel update. I did the update on my nieces telly box and got all the channels sorted,however on my box in my room I still could not get CH5(same didgi box model) I had to retune,I checked the CH5 website and followed their instructions.I had to delete all my channels and go back to "Factory settings" then upload them all again,that worked fine.
kattymieoww
Reference:
I've now lost ITV 3&4,and channel 5,why can't they leave things alone?

That's why they've been telling us that from noon (or shortly there after) on the 30th of September we would have to retune. They even kindly directed you to where you would find directions to do it. Or you could phone a number they gave to get help. Hubby did ours while I was at work so I don't know the details, but I think it was pretty much like setting it up in the first place.
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just googled it (coz I'm sad) and it said homes that have lost these channels won't get them back.
Yes, but until you've re-tuned you won't know if you've really lost them or not.
Extremely Fluffy Fluffy Thing
Reference:
That's why they've been telling us that from noon (or shortly there after) on the 30th of September we would have to retune. They even kindly directed you to where you would find directions to do it. Or you could phone a number they gave to get help. Hubby did ours while I was at work so I don't know the details, but I think it was pretty much like setting it up in the first place.

I wish I was as perfect as you. Oh noez
TiGi
The kids retune mine regularly(in the hope that another kids channel is added no doubt)....we get new channels but they dont seem to operate until 1 am!(Freeview)

Retuned Tuesday...E4 and ITV4 moved.And I got a new ITV channel(best bits maybe???),Quest,Virgin and Virgin + 1.Setanta's changed it's name and thats about it.Didnt get a sky channel other than Sky 3 which we already had.
M

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