Saint posted:

Moonie posted:

Saint posted:

He had the gall to say,

"If you'd have got it in earlier …"

 

Well it would have sat there for an extra month, wouldn't it?

Exactly, 

They should at least have the decency to keep you on the existing benefits until they have sorted their monumental cock-up out 

Couldn't agree more

I mean, why do they think people have these benefits?

Dont they realise that life is lost impossible without them? 

Flippin eck, you have to fight hard enough in the first place to actually get them...

Saint posted:

Just a lil update

 

Got a letter saying all benefits will stop on 16th July - eleven days time

That's everything

So I called to ask how the claim was going

"Did you include documents?"

"Yes - as supporting evidence"

"That's why it's been uploaded on our system as 'documents' and not as a claim - so it hasn't been looked at"

We'll try to hurry it up - call back in about a week

 

Let’s hope they sort it out quickly for you.

It’s their error so they ought to get their finger out!

I’d call back in four or five days to see if it’s actually being dealt with.

Hope they sort it out quickly Renton 

Baz posted:

Hope they sort it out quickly Renton 

Thank you one and all

I'm calling tomorrow to check it has been forwarded for consideration which they said would be done with a note saying 'this benefit ends on the 16th'

I'm not waiting a week

Anyone else had similar problems?

Saint, provided that they do renew the attendance allowance which they should do, as it's on their system as having been received before the current allowance comes to an end, they should back date it if they are late.
https://www.citizensadvice.org...nce-allowance-claim/

Hopefully your claim will be accepted but don't give up if it isn't.

If they were to reject the claim, there is a process of appeal:
You would first have to apply for a mandatory reconsideration either on a CRMR1 request form or a letter. That has to be done within a month of the date on the refusal letter, not a month from when you got it.
They take time to reply and it's likely that they would reject it.
But then you take the next step of appealing to a tribunal where there's a much better chance of success.
Lots more about this on the Citizens Advice site:
https://www.citizensadvice.org...ory-reconsideration/

Thank you @El Loro that looks really helpful

I don't think it will be rejected as it was accepted 2yrs ago and circumstances have barely changed.

It's reassuring it will be back dated … as it was their error anyway

Sainty, have you called them back yet to see what’s happening with your claim?

@Yogi19 yes I did on Friday gone - thanks for asking

All he said was it had been forwarded for consideration and knew nothing more

Was just thinking about calling tomorrow

Will let you know but he did say all benefits will stop, when I challenged him as it was their mistake it had not been considered he said I would have to contact each individual benefit section independently … but it's them that have already written saying they will stop.

So

Will contact them tomorrow

Saint posted:

@Yogi19 yes I did on Friday gone - thanks for asking

 

All he said was it had been forwarded for consideration and knew nothing more

Was just thinking about calling tomorrow

Will let you know but he did say all benefits will stop, when I challenged him as it was their mistake it had not been considered he said I would have to contact each individual benefit section independently … but it's them that have already written saying they will stop.

So

Will contact them tomorrow

Awww Renton.....hope they get their finger out ....give them a rocket up their rear 

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Moonie posted:

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Why would they upload my claim as a "documents file"??

What does that mean - when do they do that!!!

Of course I included 'supporting evidence' in the form of documents - like the last time I claimed and with my Dad's claim.

All they said is they would forward it for consideration telling them it runs out on the 16th

Saint posted:

Moonie posted:

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Why would they upload my claim as a "documents file"??

What does that mean - when do they do that!!!

Of course I included 'supporting evidence' in the form of documents - like the last time I claimed and with my Dad's claim.

All they said is they would forward it for consideration telling them it runs out on the 16th

That is just their way of saying “you’ll get it when we get around to it” 

I have a lot to do with them over the years and they are an absolute waste of space. They ask for stuff. You send it. Then they can’t find what you have sent or its “not arrived.” Their way of saying “we have lost it.” 

I dunno what to suggest Sainty. I wish I did mate 

Saint posted:

@Yogi19 yes I did on Friday gone - thanks for asking

 

All he said was it had been forwarded for consideration and knew nothing more

Was just thinking about calling tomorrow

Will let you know but he did say all benefits will stop, when I challenged him as it was their mistake it had not been considered he said I would have to contact each individual benefit section independently … but it's them that have already written saying they will stop.

So

Will contact them tomorrow

Sounds like a “pass the buck” situation.

Sadly, this is what you get when dealing with these people. They don't hurry themselves for anyone

I’m sure they make it as hard as they can in the hope that you will go away 

Saint posted:

Moonie posted:

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Why would they upload my claim as a "documents file"??

What does that mean - when do they do that!!!

Of course I included 'supporting evidence' in the form of documents - like the last time I claimed and with my Dad's claim.

All they said is they would forward it for consideration telling them it runs out on the 16th

 The error is theirs.

Ask to speak to someone more senior, or you’re going to contact your MP.

I have to say that mine went through with no hassle ..didn’t have to fill in most of form .....or send any prof etc......but I think that’s because of the situation...and the letter from the MacMillan nurse ...

Yogi19 posted:

Saint posted:

Moonie posted:

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Why would they upload my claim as a "documents file"??

What does that mean - when do they do that!!!

Of course I included 'supporting evidence' in the form of documents - like the last time I claimed and with my Dad's claim.

All they said is they would forward it for consideration telling them it runs out on the 16th

 The error is theirs.

Ask to speak to someone more senior, or you’re going to contact your MP.

That usually puts the wind up em 

Baz posted:

I have to say that mine went through with no hassle ..didn’t have to fill in most of form .....or send any prof etc......but I think that’s because of the situation...and the letter from the MacMillan nurse ...

That’s good at least Bazzy 

Baz posted:

I have to say that mine went through with no hassle ..didn’t have to fill in most of form .....or send any prof etc......but I think that’s because of the situation...and the letter from the MacMillan nurse …

  what people go through in private - just terrible for you 

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

Saint posted:

Baz posted:

I have to say that mine went through with no hassle ..didn’t have to fill in most of form .....or send any prof etc......but I think that’s because of the situation...and the letter from the MacMillan nurse …

  what people go through in private - just terrible for you 

And you too Renton 

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

Pain in the rear 

Moonie posted:

Yogi19 posted:

Saint posted:

Moonie posted:

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Why would they upload my claim as a "documents file"??

What does that mean - when do they do that!!!

Of course I included 'supporting evidence' in the form of documents - like the last time I claimed and with my Dad's claim.

All they said is they would forward it for consideration telling them it runs out on the 16th

 The error is theirs.

Ask to speak to someone more senior, or you’re going to contact your MP.

That usually puts the wind up em 

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

Since the mistake was theirs, they should be bumping you to the top of the queue.

Yogi19 posted:

Saint posted:

Moonie posted:

Sainty, it a right f**k up. They should be thoroughly ashamed of themselves 

Pardon my ‘french’ 

Why would they upload my claim as a "documents file"??

What does that mean - when do they do that!!!

Of course I included 'supporting evidence' in the form of documents - like the last time I claimed and with my Dad's claim.

All they said is they would forward it for consideration telling them it runs out on the 16th

 The error is theirs.

Ask to speak to someone more senior, or you’re going to contact your MP.

Good idea  

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

The trouble is “in a queue” doesn’t meet your needs 

Yogi19 posted:

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

Since the mistake was theirs, they should be bumping you to the top of the queue.

They did say it would be prioritised due to the cut off date

Saint posted:

Yogi19 posted:

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

Since the mistake was theirs, they should be bumping you to the top of the queue.

They did say it would be prioritised due to the cut off date

So it should be. 

Moonie posted:

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

The trouble is “in a queue” doesn’t meet your needs 

Even said, "Well if you got it in earlier"

 … it would have sat there longer, I should have said

Saint posted:

Moonie posted:

Saint posted:

This is my third claim

Two were a breeze

Third (most recent) … a mess - not my fault

I'm in a queue he said

The trouble is “in a queue” doesn’t meet your needs 

Even said, "Well if you got it in earlier"

 

 … it would have sat there longer, I should have said

Exactly...

Shall call tomorrow

Watch this space . . . .

Saint posted:

Shall call tomorrow

 

Watch this space . . . .

👀 

So same as usual

"It's been handed on as a priority but cannot help you further"

They did say there was a MINIMUM of 12 weeks to process a claim and mine has only been lying around for 8/9 weeks.

So all monies will be back dated

Just as well I have my Dad's DLA to see me through.

She said call back on Tuesday (when my claim will have been cancelled for 2 days) … so I said I would call back on Monday

Very frustrating and worrying for you

El Loro posted:

Very frustrating and worrying for you

Thank you  @El Loro

It's a bit of an alert for anyone

12 WEEKS minimum for claims to be processed

I'm confident we will be successful … just late in receiving a response

It's not the same as attendance allowance but there's been problems for many with the ongoing roll-out of universal credit with claimants finding that their existing allowance stops and there's a delay before getting their univeral credit coming in so that they've had to rely on friends, family and foodbanks.
https://www.independent.co.uk/...t-rate-a8317001.html

Will ALL benefits of this type change to UC?

I'm sure they said if DLA was claimed before the age of 65 it remains as DLA

Saint posted:

Will ALL benefits of this type change to UC?

 

I'm sure they said if DLA was claimed before the age of 65 it remains as DLA

Good question