Good: Went to Lush with a list of stuff my niece wanted. (She had texted me the list using predictive text so some items looked strange)
However I showed this list to the staff and they managed to find all it. They were incredibly helpful and friendly. I was so impressed that I wrote to the company praising the staff. I received a reply back that this would be mentioned at the next staff meeting.
Bad: Rang a company recommended by my local "Check-A-Trade" scheme run by Trading standards to come and have a look at my broken washing machine. They came and diagnosed the problem promptly but that is where the good service ended. Over the next 2 weeks I repeatedly (daily) tried to chase up when they were going to return to fit the new part it needed. No one at the company could/would tell me if/when the part had been ordered. I gave up in the end but did report this company to the trading team as unreliable and certainly not worthy of being part of their good service scheme.
Do you have any good/bad experiences ?
However I showed this list to the staff and they managed to find all it. They were incredibly helpful and friendly. I was so impressed that I wrote to the company praising the staff. I received a reply back that this would be mentioned at the next staff meeting.
Bad: Rang a company recommended by my local "Check-A-Trade" scheme run by Trading standards to come and have a look at my broken washing machine. They came and diagnosed the problem promptly but that is where the good service ended. Over the next 2 weeks I repeatedly (daily) tried to chase up when they were going to return to fit the new part it needed. No one at the company could/would tell me if/when the part had been ordered. I gave up in the end but did report this company to the trading team as unreliable and certainly not worthy of being part of their good service scheme.
Do you have any good/bad experiences ?