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Dame_Ann_Average posted:
Baz posted:

My granddaughter got the keys to her house today 

 

you didn't tell us about your washer 

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

Baz
Baz posted:
Dame_Ann_Average posted:
Baz posted:

My granddaughter got the keys to her house today 

 

you didn't tell us about your washer 

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

And now you're waiting....

 

Sprout
Baz posted:

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

 

if it doesn't arrive go to the shop and kick up a stink while customers are there...I did and ended up with a free stereo system 

Dame_Ann_Average
Baz posted:
Dame_Ann_Average posted:
Baz posted:

My granddaughter got the keys to her house today 

 

you didn't tell us about your washer 

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

Rocking Ros Rose
Dame_Ann_Average posted:
Baz posted:

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

 

if it doesn't arrive go to the shop and kick up a stink while customers are there...I did and ended up with a free stereo system 

Sprout
Sprout posted:
Baz posted:
Dame_Ann_Average posted:
Baz posted:

My granddaughter got the keys to her house today 

 

you didn't tell us about your washer 

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

And now you're waiting....

 

Dame_Ann_Average posted:
Baz posted:

Well you know they are supposed to be delivering it ...AGAIN ....tomorrow ....I checked the tracking and it said to contact them....so I spent nearly an hour trying to get some sense out of them ....two people said that the order number had been cancelled ...but couldn’t give me a new date ....so they twice tried to transfer me to someone to help ....when I finally got through turns out that they had simply changed the order number ...but that it was still booked for tomorrow ...just under the new number ....time will tell 

 

if it doesn't arrive go to the shop and kick up a stink while customers are there...I did and ended up with a free stereo system 

Yes ...and  While I was left hanging on the phone I typed a complaint email .....was just about to press send when the guy answered ....so I have saved it to draft , just in case 

Baz
Baz posted:

Yes ...and  While I was left hanging on the phone I typed a complaint email .....was just about to press send when the guy answered ....so I have saved it to draft , just in case 

I carried on so much in Curry's they gave me a new one free of charge...it was bloody expensive with surround sound and it was scratched all over 

Dame_Ann_Average
Dame_Ann_Average posted:
Baz posted:

Yes ...and  While I was left hanging on the phone I typed a complaint email .....was just about to press send when the guy answered ....so I have saved it to draft , just in case 

I carried on so much in Curry's they gave me a new one free of charge...it was bloody expensive with surround sound and it was scratched all over 

This is Currys 

Baz
Dame_Ann_Average posted:
Baz posted:

Yes ...and  While I was left hanging on the phone I typed a complaint email .....was just about to press send when the guy answered ....so I have saved it to draft , just in case 

I carried on so much in Curry's they gave me a new one free of charge...it was bloody expensive with surround sound and it was scratched all over 

See, I wouldn't go to Currys......I've heard and read so much about their after sales service.  I might go and 'research' stuff, and then go and order from somewhere else 

Sprout
Baz posted:
Dame_Ann_Average posted:
Baz posted:

Yes ...and  While I was left hanging on the phone I typed a complaint email .....was just about to press send when the guy answered ....so I have saved it to draft , just in case 

I carried on so much in Curry's they gave me a new one free of charge...it was bloody expensive with surround sound and it was scratched all over 

This is Currys 

 

Rocking Ros Rose
Sprout posted:
Dame_Ann_Average posted:
Baz posted:

Yes ...and  While I was left hanging on the phone I typed a complaint email .....was just about to press send when the guy answered ....so I have saved it to draft , just in case 

I carried on so much in Curry's they gave me a new one free of charge...it was bloody expensive with surround sound and it was scratched all over 

See, I wouldn't go to Currys......I've heard and read so much about their after sales service.  I might go and 'research' stuff, and then go and order from somewhere else 

they tend try to make you take out insurance - curry's is going into our Tesco-as Tesco has stopped selling  their electrical stuff

Rocking Ros Rose
Last edited by Rocking Ros Rose
Dame_Ann_Average posted:
Sprout posted:

See, I wouldn't go to Currys......I've heard and read so much about their after sales service.  I might go and 'research' stuff, and then go and order from somewhere else 

 

apart from that time I never had a problem and to be fair their after sales service turned out extremely good  in fact free 

I’ve never had a problem with them before either .....but they nearly got a tongue lashing today 

Baz

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