Can i have a rant about the council

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Aimee

they are really peeing me off

yes i know i'ts getting work done for free and i do appreciate it but i hardly ever ask for any repairs to be done *i try to do most myself*

But they are really taking the ***** about fitting me a new front door, i haven't been able to get out of it since early January, a bloke came out, kick ed it to open it and decided yes i did need a new front door and i would be getting a PVC one

then he decided he would plane abit off the bottom to tie me over till the new door came, he took off that much i could post the yellow pages through the gap

after waiting 4 weeks i rang up and asked if they knew how much longer i would have to wait as the snow coming through the gap was becoming a drift in the hallway

was told he hadn't ordered a new door he'd said the job was completed

So the task had to start all over again, man comes out scratches he's head and says you need a new door, i'll order you one

i rang them a few weeks later to ask if the'd got a date when i could expect the new door, was told the job had to completed by the 16th April

yesterday my neighbour stopped me and said a bloke had been and measured her doors and she will be getting a new front and back door

so i rang again and asked for a more pacific date for fitting, only to be told the door hasn't been ordered *bangs head against the wall smilie*

i've put in a complaint

rant over

*and breathe*

Replies sorted oldest to newest

BazMember VIP10 years

Awwww Aimee, it is soooooo annoying when things like that happen!!

Hope you get it sorted out sooner rather than later

3/27/103:32 PM

RexiMember 10 years

Just keep nagging them Aimes

3/27/103:48 PM

AimeeMember

i'm on a mission now baz

3/27/103:49 PM

BazMember VIP10 years

Way to go Aimee.... I can lend you the spare zimmer missiles if you want

3/27/103:51 PM

AimeeMember

i may need the zimmer

ir's a bliddy fire hazzard though and still they leave us like this

, luckily i am an end house so it's not that far to the back door

but the back door is stuck as well so it takes me a while to get out and whoever is at the front door is gone by the time i get there

3/27/103:58 PM

BazMember VIP10 years

Awww Aimee.... that's awful......they should fix it right away..

3/27/104:04 PM

LowonIQMember

Yes Aimee keep on at them, again and again.

3/27/104:12 PM

AimeeMember

Reference:

Yes Aimee keep on at them, again and again.

i tried yesterday but every department that i needed to speak to had closed at 12.30

monday morning i will be back on the case

3/27/104:14 PM

~Lee~Member

I don't know the procedure on the mainland but here mention it's a violation of health and safety and they soon get the finger out ,as far as I can remember it is 3 working days for assessment.....It is actually a H&S violation and they are legally responsible if they are putting your family at risk if say god forbid there was a fire ....Call them again on Monday Aimee and tell them unless they replace the door within a reasonable time frame you will be seeking legal advice....Good luck.

3/27/104:19 PM

RexiMember 10 years

I agree with Lee - go on the H & S angle ... go on and on and on and on

3/27/104:22 PM

DarthhoobMember

i'm not a council tennat now...tbh it was easier when i was

..my landlord is fighting in afghanistan! so the agency is doing their best at slacking

when i was one though, i had a hole in my front door for nearly a year before they fixed the window.....and no hallway door...from august to july the following year...it was FREEZING during the winter, and had a little baby then too

3/27/104:25 PM

~Lee~Member

Darth here your local council can serve your landlord or his representatives with an improvement notice ordering the repairs be carried out within a specified length of time....Again that is the policy here but it may be worth your while contacting CAB to see if it's applicable within your council.

3/27/104:32 PM

AimeeMember

Reference:

...it was FREEZING during the winter

same here, it being an end house it gets all the weather, i've had to fill the gap with newspaper and an old pair of jogging bottoms, the wall paper is falling off the wall it's that damp, *i've ripped all the paper off it looked so bad* had the heating engineers out yesterday to survey what new heating i need, he said daughters room could have one, no to my bedroom, no to the bathroom and no to the hallway, i'm getting 3 in total

my neighbour got 7

Lee, i'm going to go down that route

3/27/104:48 PM

RexiMember 10 years

Reference:

Lee, i'm going to go down that route

Good.

3/27/104:50 PM

AimeeMember

when i said i was going to get my local MP involved they said they would look into my complaint straight away

we'll see

3/27/104:53 PM

~Lee~Member

Good luck Aimee....Don't hold back and don't feel intimidated by contacting you environmental health dept....When you ring your council on Monday ask to speak to a senior housing officer,don't be fobbed off, be assertive and leave them under no illusions you don't mean business.

3/27/104:56 PM

AimeeMember

Reference:

Thanks

i'll tell them i'm going to set you onto them

you seem to know what your on about

3/27/104:58 PM

~Lee~Member

Aimee tbh they probably know by the time your local MP's secretary schedules an appointment etc it's buying them time unless your MP operates an open surgery which can still take time for them to get the wheels in action....Your environmental health office is only a phone call away and trust me local council housing and private landlords dread them.

3/27/104:59 PM

AimeeMember

Right thats what i'm going to hit them with, i'll let you know how i get on

3/27/105:03 PM

~Lee~Member

Thatta girl....Make sure you specify they are endangering the safety of your family and they are legally responsible.

3/27/105:05 PM

stonksMember

My husband used to do the work on behalf of the council and he used to tell people to threaten them with the ombudsman, that usually shifted them....

3/27/105:44 PM

brisketMember Memoriam

There seems to be such a lot of incompetence in big companies. Also a lot of zombies and people who cannot use their own initiative and common sense.
There are also a lot of "men who come to look".
I don't know what their proper title is, but you must have seen many of them - "there was a man who came to look".
It must be a good job, this `man who came to look`, because there rarely has to be a satisfactory outcome, they frequently don't have answers, yet they are obviously very important.
Yet I have never seen "man who comes to look" jobs advertised.

3/27/105:45 PM

Sexy_KellyMember

I waited 2 years for a new front door. The first time it got kicked in my landlord told me they were unwilling to accept responcability the second time it got kicked in and i was trapped in my flat for a day they decided maybe, just maybe it needed replacing. But for 2 years i had to cope with a kicked in front door

3/27/109:33 PM

Garage JoeMember

Have you had a word with your local councillor? That's his job. In my experience people jump through hoops once a councillor is involved.
Although it's a few decades since i worked in Local Government and Corruption.

3/28/1012:47 AM

Jen-StarMember VIP10 yearsModerator

Aww Aimee i really hope they get it sorted soon mate, some good advice in this thread. I find with places like that when you ring and 'ask' when your X is being done you tend to get fobbed off, if you ring and TELL them you are in need of a new front door, you have had 2 inspectors out to see it over the past X amount of months and both agreed but seemed incapable of doing the paper work to order your new door.

Ask the person on the phone to order your new door there and then, they will say they can't then ask to speak to someone who can! Dont get off the phone until you have a result and having another inspector come out to look at it isnt a result, but if thats the best you can get make sure you see the paper work filled out for your new door... maybe even get a copy of it?

3/28/101:43 AM

liverbirdMember 10 years

Aww Amiee that's terrible! Hope it's all sorted soon - incompetent isn't the word!!

3/28/101:55 AM

DarthhoobMember

Reference:

Delete Edit [~Lee~] ~Lee~ offline 2283 Forum Posts Yesterday at 16:32 (Last Edited: Darth here your local council can serve your landlord or his representatives with an improvement notice ordering the repairs be carried out within a specified length of time....Again that is the policy here but it may be worth your while contacting CAB to see if it's applicable within your council.

aye, my council are helping us with this landlord hun. we were made homeless so the council helped us get this place, and as we are on benefits atm they pay housing benefit..so do 3 monthly checks. they came almost 2 months ago and so due another. this house is ok apart from the fact that when we had a new boiler and radiators fitted we have problem running the hot tap....it's BEYOND slow lol...and the shower doesn;t work because of that.....cant get hold of the agency! nor can the council really :/ not had our boiler checked for just over a year so the council are going to do it and send a bill to agency lol.

the house with a broken window for a year was a council house though.

3/28/102:23 AM

jacksonbMember

some one has dumped a skip in my street, i've asked the council to look into it...

3/28/102:26 AM

ScottyMember 10 years

3/28/103:42 AM

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