MY CHANNEL 5 REPLY to Jay 'S******* in the Freezer interesting read.
From: T C [] Sent: 02 October 2011 14:00 To: Customer Services Subject: 926757
Afternoon
I would like to make a complaint in regard to a housemate on Big brother allegedly going to the toilet in the freezer. It was stated by Heaven on her TV interview and it seemed she was made to keep quiet about it.. This is disgusting and if its happened the public should be made aware of it, as we are the ones who decide who wins.. Why the hell would we want a despicable filthy person who does that to win.. And channel 5 should have had him removed for that sort of totally uacceptable behaviour.
I demand as a viewer an explaination on this matter and the truth.I await an early response. Miss TC
Channel 5 response Your Reference: VA/926757/TD (Please quote this reference in all further correspondence)
Date: 12th October 2011
Dear Miss TC
Thank you for your recent enquiry regarding Big Brother.
Our intention is always to present events in the Big Brother house in a fair and balanced way. That said, due to editorial and legal matters, as well as time constraints, not everything that occurs in the Big Brother house is broadcast. In this instance, it was decided that it was editorially inappropriate to refer to the incident and that it raised taste and decency issues.
The reference to the incident on Big Brother's Bit On The Side was unfortunate as it was inaccurately reported and there was no opportunity for viewers to see the incident in context.
In any event, as you would expect the housemate involved in the incident was reprimanded by Big Brother, and in line with health and safety requirements all expert advice and necessary steps were taken to ensure the housemates' wellbeing.
Please be assured that we are grateful to you for raising your concerns and have logged your comments in the Viewer Enquiries Report which is circulated throughout the company.
If there is anything further we can help you with, please do not hesitate to contact us.
Thank you for your interest in Channel 5. Yours sincerely Terry VIEWER ADVISOR