I use internet banking but not with Lloyds. My bank also use my phone number to send codes for certain uses...not for logging on though.
Hope your brother manages to sort his issue soon if he already hasn't
As for paper statements..I stopped receiving them years ago, upon my request. It's easy enough to print one off if needed.
I use Lloyds and have never had to use my phone number for logging in so I was puzzled by what my brother had said. This was some years ago and hopefully he's been able to sort this out
Yes, I can print off the statements so the change wouldn't be problematical.
There is one issue though. That's to do with proof of ID. For example someone who is coming to their 70th birthday, has an old fashioned paper driving licence, and doesn't have a passport, when they come to apply to the mandatory renewal at 70. they would have to send the application via post with proof of identity. They can send their last annual state pension notification letter if they sent it or a recent bank statement which shows the statement pension coming in. Would they accept a printed off statement or only a statement received from the bank? The requirement is the original, not a copy.