Over the past few weeks, every few days I get a phone call from Tucan Claims which is based in Bridegend. They are one of these claim management companies, and once they have your phone number they will keeping on ringing you and I can see from searches on Google that they are notoriously persistent. (Bad mark 1 - harrassment)
Generally I put the phone down on them after a few seconds, but yesterday I decided to see what they had to say for themselves. And before you say Telephone Preference Service, they claim to get around this by saying that this is not a sales call.(Bad mark 2 - of course this is a sales call).
They first talked about payment protection insurance on my mortgage. They told me that although my mortgage was paid off 2-3 years ago, I would be able to make a claim for mis-sold insurance. When I told them I hadn't paid off my mortgage and still had it, they still insisted that I had paid of my mortgage. (Bad mark 3 - their database is wrong) (Bad mark 4 - the customer is always wrong) Anyway I told them that I had cancelled my protection insurance 19 years ago, so that the statute of limitations would prevent me from being able to make a claim.(When I became self-employed I cancelled the policy as under its terms I would only be able to make a claim once the Revenue had formally written to confirm that I had ceased trading so I realised that it was unlikely I would ever be able to make a claim). I also told them that I had no other payment protection insurances.
They then moved on to raised credit card limits. They claim that if the credit card company had ever increased your limit, the company had to get your written agreement to this. The likelyhood of any credit card company doing this is remote. So I would be able to claim ÂĢ2500 compensation for this. That's what they said. I am aware that if people have incurred penalties as a result of taking out more than they can afford on credit cards with unauthorised increased limits, they may have a case for compensation. Also they may be able to get the debt cancelled. But in my case I have always paid off my credit cards in full automatically every month and have therefore never paid any interest, credit card fees or any penalties.
My knowledge of the law in this country is that you get damages to compensate you for any loss incurred, and as I have never incurred any loss I cannot see anyway in which I could get compensation of ÂĢ2,500. I am not prepared to pay out an upfront fee of ÂĢ249-99 to be told in due course that no compensation is due to me.
Tucan Claims has a legal licence to act as a claims management company, but they do seem to be right on the edge of legaily.