Not a new subject but this local news article goes into some detail as to how a common scam works.
A Cheltenham pensioner was nearly scammed out of a substantial amount of money in a con involving iTunes vouchers.
The woman was called earlier this year by someone claiming to be from a well-known internet service provider, who said her computer needed to be updated.Over the next three days, they phoned again and advised her to carry out several actions on her laptop.
The fraudsters then claimed they owed her several hundred pounds and asked for her bank details over the phone, so they could send her the money, they said.
Soon afterwards they told the victim they had accidentally sent her substantially more money than they owed and she needed to reimburse them in iTunes vouchers.
They directed the victim to a Cheltenham supermarket, where the manager refused to sell the vouchers and explained to the woman this was a scam.
The victim’s current account was credited with the amount the fraudsters claimed to have sent, but it was later discovered this money had come from her savings account.
The con artists had switched the money to the current account to make the woman think it was from the internet service provider.
Victoria Brinton, of the Gloucestershire police digital harm reduction team, said it is not known how this was done, because the victim does not use internet banking.
The pensioner’s bank froze all her accounts and confirmed no money has been transferred out.
Ms Brinton said: “These fraudsters are very good at social engineering.
“They convinced her she was due this refund and they really talked her round and said, ‘We need to give you this money back.’
“There have been a lot of cases nationally involving iTunes vouchers.
“People claiming to be from HMRC say to victims they have underpaid tax and they need to buy iTunes vouchers to pay what they owe.”
After the iTunes vouchers are bought, the victims are told to read out the serial codes over the phone, which the scammers then sell on or use to make purchases.
Ms Brinton said this method is becoming popular among con artists because it is harder to trace than a bank transfer.
She added that many of the people targeted are elderly.
Tell 2, a national campaign, is encouraging everyone to share information they learn about scams, or how to avoid them, with two people.
And the Take Five campaign advises people to spend five minutes thinking before responding to a suspicious email, text, or call, and before parting with any money or data.
Some details have been left out of this article to protect the identity of the person targeted in the scam.