Summer, I never went to Sky as I don't like it when they grab television shows on Freeview channels which have been popular so that they can then force you to pay to be able to continue watching them.
Re questionable customer support, your post reminded me of the problems I had with Orange which I posted back in 2010. It culminated in this:
https://www.gagajoyjoy.com/topi...8#175798384764247848