I never thought I would do this, but I've just cancelled my sky tv!
A couple of months ago I called them to reduce my package, to save money, but mostly because I don't use the extra services enough. I was quoted ÂĢ16 something per month in future, with no contract and I happily agreed to that, which is what I paid last month. This month I have been billed ÂĢ20.
So I rang up to query it and was told the lower price was a one month only offer (really :rolleyes) and that price is in fact ÂĢ20 and that's the lowest package they do.
I asked to then cancel my subscription, and when put through to the cancellation team I was told that I should not have been told that it's ÂĢ20 because they can actually offer me the ÂĢ16 something price... But I'd have to sign up for another 12 month contract!
The young man on the phone was lovely, very apologetic and we had a good chat. However, I did not give in and I have cancelled. He laughed out loud when I told him I'm going to use the money next month to buy myself a new pair of slippers
I'm not angry, I find it rather amusing, but that really does say a lot about sky customer service doesn't it