Hi, EC:

I just tried it myself, with no problem. What is the error you are getting (copy and paste it here, if you can.)

Hi Lori,

I will give it another go and post for you.

BTW I am temporarily using IE 11 if that has a bearing.

Thanks.

I would have asked you that, next! 

That's the beauty of me working in IT related business, I realised I should have probably given you that along with other info!

OK, I see it. EC, can you please click the link in that error message and report the error on our support site? The development team know what those numbers mean, but I do not. 

Thanks Lori.

I'm off to bed so will do that tomorrow.

Wait.

You people SLEEP?? 

EC, if the error is still happening and you need to report it, here's a link to the support site:

https://www.socialstrata.com/support/topics/hoopla

Click on the green Post thing to start.and select start topic. In your post before you submit it you need to check the Hoopla box (not the Hoopla 2.0 Beta) under Service on the right hand side.

Yes, but he needs to click the link in the error itself to get the proper error message in the ticket. If he clicks that link, it fills out the support ticket, and he can say what he was doing to cause it, and then submit the ticket.

Lori, I'm not sure that a link appears in the error. I've just tried to upload a non-graphic file on the avatar section of my profile to deliberately create an error message. I get essentially the same brown bar error message as shown in EC's posting and apart from the Select File link, there's no other link on the error.

Yes, occasionally.

I have 5:30 starts so try to get to bed as early as poss.

I was having a coffee in a coffee shop after work and a brainwave came to me. I was using my mobile and it had no issues changing the avatar.

So I think I will check my computer out and try different browsers before posting a support request - if I find it still an issue on my 'puter I will then post a request.

My guess is that the computer is now at fault.

Thanks for the help.

You changed it?  I must not be very observant, because it looks the same to me?

Anyway, I'm glad you got that figured out, whatever the issue.

El Loro - In that error message above, you're right: no link to the support topic. But there was an attachment that I could view (even though it was very tiny), and THAT had a whole long error message including the link. Now I don't know where it's gone, and I'm worried about my sanity. 

My apologies Lori,

I did change it but did not update it, so the original avatar remained.

I have just launched Google Chrome and the avatar change works fine. It must be to do with my installed copy of Internet Explorer!

BTW, if you hover your mouse over the word 'error' you will see a message appear, which one can screen shot.

Pleased as punch now - thanks.

Well, I like "pleased as punch"! 

Nice avatar! 

Thanks. Just a temporary one  I have a new monochrome one to introduce to the gagaworld.

Can't wait!

Lori, as EC says when you hover over the error a pop up screen message appears which you could screen shot but it didn't seem to be a link (the message vanished as soon as I moved the pointer away from Error).

Well, I can't get the error to happen no matter what I do... 

But I'll take your word for it.

If you want to get an error just select a non-graphics file such as a word document though you have to choose all files from the file selector.

I've also just made a false graphics file by changing the suffix on a word document file to jpg to make it look as if it's a graphics file. Not surprsingly that produced an error with the popup message Bad Request but as before no link.