Cinds... I have just sent you a PM

Well done baz Cinds I'd get straight on to apple customer services, don't click any links in that e mail

I agree with Sweet Cinds....

shit shit shit, I did.  My heads not fully screwed on this week.

Awww... well chances are it is probably fine Cinds But I would check with Apple anyway.... and if the worse come to the worse they can advise you what to do.....

They're usually pretty hot on dealing with this kind of stuff, Cinds.

Run a scan also Cinds. You don't know what's been loaded (if anything) on your pooter 

I got the initial email on my phone, but I didn't respond until today at work, and they are all fully protected.  Dammit man, I'm actually more annoyed at myself now 

Good!    

 

Can't be helped. You're not the first and you won't be the last.  

Don't panic cinds we've all done it, and thank goodness it was at work and not home Don't click on it from home Go change your password for your apple ID, and apple customer services are fab so they will help you I'm certain of it.

LOL... I was just going to post the exact same thing Sweet...

Sweet, I worry more about the work thing than home, my work computer is linked to all of our business accounts and business banking etc etc etc *head desk*

Think you need to talk to your bank, pdq.

Cinds.....if you go to the Apple website support section there is a section about phishing emails.... it might put your mind at rest....

It tells you how to identify legitimate emails from Apple

A phone number would be great, I can't find a 24 hour one for the life of me.

Hang on... I will look....

Fire off an email to them Cinds - they reply almost immediately.

 

0844-209-0611

Cinds... there is a number at the bottom of the main UK support page......I am not sure if that will get you through to anyone or not..... but it might be worth a try....

That's actually the number for ipods - but they'll transfer you direct.

 

Edit:  I was replying to my own post - not Baz's btw!

That's the one .....

That is the one at the bottom of the general support page too Cosmo

Or try this page and the links on it:

 

http://www.apple.com/uk/support/iphone/contact/

Cheers for the phone number, offices closed.  I have tried to send emails even from when I first opened the account, and they are all no-reply.  The apple website is just awful to navigate to try to contact.

Cinds, I'd advise phoning your bank and getting the fraud dept.

Wouldn't hurt to run it by them until you get a response from apple.

Dammit, they've all gone home.

 

I do appreciate the help.

Cinds.... when you clicked the link what did it say? Don't click it again though 

Cinds.... silly question..... but are you absolutely sure that you haven't downloaded that particular app.... ? 

I will, it's just jeez like we need extra shit to keep us from sleeping.

 

Cinds, for one thing, when you DO eventually get through to apple/itunes they will get it sorted.  I know it's a worry and a pain right now but don't lose heart.

 

Bloody annoying nonetheless though!

 

totally sure, I've had the stupid iphone for almost 2 years and i have never downloaded one app yet.

Oh OK......

I second that  Cinds......

In my experience they don't hang about or keep you hanging about either.

Better to give it half hour of your time now, perhaps...?

 

I do understand it's another headache that you don't need right now

I am off to bed now Cinds, but I hope you get it all sorted

Cinds, I suspect that the email you received was a scam leading you to a false website designed to trap people into giving away their passwords. You may find that once the crooks have your password they can buy lots of music and it will be charged to your account. As you are already doing, you need to get in touch with Apple to get this sorted out.

 

I think the iforgot link you have posted is fake. I moved my pointer over the link to see what address it shows (the complete address shows in the bottom left of the screen on my computer). Although most of the address is the same as the genuine iforgot link, there is one critical difference. The start of the address is http:  The genuine one is https:  The rest of the address seems correct. It mightn't seem significant but it is. All secured sites (such as for online banking( start with https.

 

NOBODY HERE SHOULD CLICK ON THAT LINK

 

Cinds, at the very least, you need to change your password on the genuine ifotgot site.

 

https://iforgot.apple.com/cgi-...orgot.woa/wa/iforgot

Believe it or not, the have no customer service department that you can speak to regarding itunes queries   It has to be done online??

I've also changed all of my passwords again this morning.  I'm even more pissed off this morning, firstly with myself, and secondly with Apples lack of personal customer service.