Moonie posted:

Barclays Bank are in the process of changing customers sort codes and IBAN numbers  to comply with new government legislation. 

I pay my Virgin Media accounts by direct debit.

I have just had a letter from Virgin Media not only stating my Virgin package account number but my full bank account number and new sort code  

Not even Barclays put my full bank account number on the letter I received from them yesterday stating my new sort code.

I am so angry. What if the letter had been stolen or "misplaced" 

 

An absolute disgrace 

 

 

I would write back immediately Moonie.

Use phrases like:

"This is totally unacceptable"

"Have you learnt nothing from all of the recent security breaches"

"Who is responsible for this letter as this is a situation that BBC's Watchdog need to know about"

I suspect that if you write it well, you may even get a reduction in your costs as well as an apology along with the fact that you may have prevented others from becoming a victim of identity fraud.

Moonie, that doesn't sound good. Here's a link to their guide to making a complaint.

Thanks for the information and suggestions El and EC  

Moonie posted:

Barclays Bank are in the process of changing customers sort codes and IBAN numbers  to comply with new government legislation. 

I pay my Virgin Media accounts by direct debit.

I have just had a letter from Virgin Media not only stating my Virgin package account number but my full bank account number and new sort code  

Not even Barclays put my full bank account number on the letter I received from them yesterday stating my new sort code.

I am so angry. What if the letter had been stolen or "misplaced" 

 

An absolute disgrace 

 

 

OMG Moonie ....I would complain in the strongest terms ....that's appalling 

Give them a real ear bashing, Moonie.

That is an appalling breach of your data protection....give them hell