'Popped' into my local branch yesterday to open a savings account and transfer funds out of current account.... Stupidly i thought it would be a 5min job seeing as i had account with them anyway..... Nope! I was there 2 hrs with them asking loads fo questions and trying to flog my home and life insurance... We ran out of time so they made an appointment for Thursday afternoon... Which i just cancelled..... The more i think about it the more it annoys me!
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Me too Jen. I've banked with the same bank for 37 years. They've just launched something called Cashback Plus. It won't register my spending (and believe me, I spend). When I went into my local branch to find out why they said they didn't know and I would have to phone up.
so, this wonderful new customer service initiative means that the customer has to deal with some call centre thousands of miles away.
One of my tasks for today is to investigate Tesco bank and Santendar 123.
Me too 
i'm only doing it to spite my bank!
usually, after visiting the bank for anything other than just paying money in or taking it out I get a recorded survey telephone call asking me to rate their service ... 37 years, and I don't deserve an actual human being. Instead of just putting the phone down I shall take part in this one.
What's the betting they don't call!
Rexi, re Cashback Plus.
Sorry if you've already done this but have you activated your cashback plus account?
https://www.cashbackplus.natwest.com/faq
Jen, if you're registered for online banking you can probably set up a savings account yourself online in no time 
I only bank online, I get a letter now and then inviting me to pop into my local branch because they want to keep in touch with all their valued customers...
Bin it and log on...
Jen, if you're registered for online banking you can probably set up a savings account yourself online in no time
yep, took me about 2 min. I also do all my other banking online. 
Rexi, re Cashback Plus.
Sorry if you've already done this but have you activated your cashback plus account?
https://www.cashbackplus.natwest.com/faq
Thanks El ... but I already have, and the bloke in the bank checked it for me. He couldn't understand why my (vast) spending wasn't being accounted for, hence his suggestion that I phoned them up 
I went into a local bank this morning. Three windows, one teller loads of people waiting. Open another window Mr Bank Manager perleeeeeeeeeeeeeze 
I don't bank online
I had that once moonie. Huge queue for the tills, where there was one person trying to cope, and another person sat doing nothing on the 'customer service' desk. There was a big sigh up saying something like, if you can see a way that we can improve our service let us know. So I shouted out to the man on the customer service desk to come and open another till.
To be honest, I think they will be pleased to see the back of me
I went into a local bank this morning. Three windows, one teller loads of people waiting. Open another window Mr Bank Manager perleeeeeeeeeeeeeze
I don't bank online
I had that once moonie. Huge queue for the tills, where there was one person trying to cope, and another person sat doing nothing on the 'customer service' desk. There was a big sigh up saying something like, if you can see a way that we can improve our service let us know. So I shouted out to the man on the customer service desk to come and open another till.
To be honest, I think they will be pleased to see the back of me
Good for you Rexi 
Rexi, the list of participating retailers that offer the Cashback Plus rewards seems to be very limited.
https://www.cashbackplus.natwest.com/Collect/Index
The only supermarket mentioned is the Co-op and ven then there are exclusions.
https://www.cashbackplus.natwe...ailer-exclusions.pdf
Though M&S Simply Food stores at BP places are included.
'Popped' into my local branch yesterday to open a savings account and transfer funds out of current account.... Stupidly i thought it would be a 5min job seeing as i had account with them anyway..... Nope! I was there 2 hrs with them asking loads fo questions and trying to flog my home and life insurance... We ran out of time so they made an appointment for Thursday afternoon... Which i just cancelled..... The more i think about it the more it annoys me!
Bliddy hell. Wouldn't blame you if you went elsewhere Jen - they don't deserve your business.
'Popped' into my local branch yesterday to open a savings account and transfer funds out of current account.... Stupidly i thought it would be a 5min job seeing as i had account with them anyway..... Nope! I was there 2 hrs with them asking loads fo questions and trying to flog my home and life insurance... We ran out of time so they made an appointment for Thursday afternoon... Which i just cancelled..... The more i think about it the more it annoys me!
How annoying Jen 
'Popped' into my local branch yesterday to open a savings account and transfer funds out of current account.... Stupidly i thought it would be a 5min job seeing as i had account with them anyway..... Nope! I was there 2 hrs with them asking loads fo questions and trying to flog my home and life insurance... We ran out of time so they made an appointment for Thursday afternoon... Which i just cancelled..... The more i think about it the more it annoys me!
In contrast Jen, this year I opened a cash ISA with the Nottingham Building Society and I took along my National Insurance number, my passport and my cheque book.
Everything was done in around 7 or 8 minutes (including filling out the passbook).
One of the best experiences in a financial institution I have had.
Best of luck with you task.
I can't remember the last time I was in a bank - must be about 15 - 20 years ago. I do everything online too - current a/c, savings, credit cards, mortgage. God help me if I'm ever hacked.
