I popped in to read the post and I now have a Parcel bliddy Pete ad

 I watched a program about them yesterday somewhere..they are indeed rubbish 

Can't think that I've ever had anything delivered by Yodel,  we use interlink to send our stuff out.  But I've heard/read some crappy reports about Yodel.

Yodel are utter utter shit I think they're the worst out there, and there are some terrible companies. I think Yodel used to be Home Delivery Network

 

I think you are right SazBomb - I seem to recall they used to be called something like HDNL which seems to fit what you say.

 

 

Further update - Try and avoid Hermes too. I am having similar issues getting them to make a simple delivery (I live at the edge of a city!!).

 

The self employed delivery agents working under the umbrella companies like Hermes and MyYodel don't want to leave their contact details on their cards - as they are not that committed to their business, and does not help the customer one bit.

I had trouble with Yodel this time last year, so I feel your pain EC

They could be Sazbomb, cos the stuff I was having delivered used to come via Home Deivery, but I never had a problem with the latter....

I have had stuff delivered by MyHermes and they have collected the returns and had no problem. The best one i've had (so far) was DPD, Amazon use them. The worst was Parcel Force. Our 'guaranteed delivery' parcelwas delivered 3 days late!

 

DPD has to be the best ever. They are so good they even allow you to change delivery dates by text. They have never failed me and delivery almost to the minute they say they will. When I see they are the couriers I breathe a massive sigh of relief. 

 

 

So, I have to be balanced about this post. Hermes did turn up and deliver my parcel this morning at a reasonable time. Let's see if MyYodel can minimise their current poor performance by turning up on Monday at the time they say they will.

Oh yeah, Hermes are pants too I tend to get stuff sent to work now, at least someone is always there to sign for it

Must agree with that - they're wonderful.      I've never had any problem with Hermes though .... luckily I haven't experienced Yodel.

New Avvie I see

Does it say something in the little bubble?

 

 

Yes Erinp. It does say something in the bubble.

 

It says "For one day only a change of avatar" but when I created it I realised it was too small !!

 

 

Have you had a change too?

I change mine all the time .I can never find one that "fits"

Thanks for the warning, I cannot stand cowboys! I'll make sure I never use them They even sound like cowboys

 

 

So, I left work early today so that I could be in my home for a planned delivery from 5pm onwards.

 

MyYodel.co.uk have failed to turn up, so that is delivery attempt number 6. I have been in for three of them.

 

They really are living up to their shocking reputation.

 

I will call again tomorrow at 20p per minute to try and get a 7th delivery date.

Only just seen this EC ...that's appalling !!! I hope you give them hell once you get through ! I think it took three attempts for our package last year , and I thought that was bad enough ! I even tried to circumvent the phone charges by booking a delivery on line , but that didn't work either, so good luck . Hope it's 7th time lucky !

You should complain to the company you bought the goods from. I did that when (I think it was Yodel actually) just chucked a parcel outside my friend's house. They left it in the middle of the lawn, in full view and didn't bother to put a card through the door She doesn't use the front door so it was sitting there overnight in the rain, I was fuming

Thats a disgrace EC, sorry about that

I suspect thats why HDNL recently rebranded themselves as MyYodel - if you google HDNL all you got was forums and blogs complaining about them. Their reputation was shocking..

I don't know if you can get the number of the local depot [not their national "customer services"  line ] They don't give it out but with a little searching on google you could find it. Customers so fed up with them have posted the list of depot numbers so you can get through and complain.

 

The worst thing is if you need to leave your telephone number eg in case your property is hard to find, they say their delivery drivers don't carry mobile phones. What kind of delivery driver doesn't carry a mobile?

 

I notice Amazon used to use them but my last delivery it was DPD and Citilink.

Do any of these numbers help? - http://www.saynoto0870.com/companysearch.php

 

I refuse to phone any premium rate numbers now. Bloody cheek! 

EC I found a list of HDNL depots' telephone numbers - though they've changed their name to MyYodel I'd imagine the numbers are the same. I had to ring my local depot to get anywhere with them.

 

Its really long to post [6 pages C+P'd into wordpad ]- if you tell me what town/area you are in I could go down the list and find it.

 

Apparently some depot numbers are on yell.com too.

 

Flippin shower! 

Yodel are shoite, the company i work for started using them in place of UPS about 10 months ago.... never have i everhad so many complaints about, no shows, chucking parcels over fences etc, then when we call them they just say they dont know when a delivery will be... do not use this company 

 

Thanks Baz. Been busy at work, so not had chance to get back to them, but will be tomorrow.

 

Unfortunately your post sounds very common practice by this company. Up till now I did not know which company I was waiting a delivery from (lots of orders in the pipeline). But as of today I know and will be getting back to them as you say.

 

Yes, I have Googled them and saw way too many back reviews and complaints!

Ironically I saw an old HDNL van as I walked to work.

 

I have found the local depot thanks, b en researching them. They don't seem to want to be contacted do they!

 

My last amazon delivery (Today) was via Royal Mail - Thank goodness.

 

Thanks for the info Blizz'ard. I have some more info since I posted, but will keep yours, appreciated.

 

Thanks Noseyrosie, I have the local depot info now. Thanks for the offer of help.

 

Agreed.

 

I will be spreading the bad word about this imbeciles. Hopefully I may make a small dent in their profits.

No probs EC. Sorry for the carp you went through. Go kick up a stink 

Theres an excellent piece on Moneysavingexpert entitled

"Failed Delivery? Fight Back!'If I waste a day, you'll pay'"

http://www.moneysavingexpert.c...ping/delivery-rights

Also the forums there are widely read and confirm the problems with Yodel/HDNL

HDNL = Hide it. Drop it. Never arrive. Lie about it.

I had a parcel delivered to me  by yodel, it was fine, arrived when they said it would, signed for it and they left.

 

I was happy.

 

Had one today delivered by hermes, who I had never heard of before, they  were a day late but I left a note on the door to leave the parcel on the doorstep and they did, and it's fine(I knew if I went out they'd turn up and I knew I'd only be a few minutes to nip to the bank)

 

I'm still happy.

you're always happy though