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Right it's nothing flouncy or serious just that as I'm in temp accomodation by the housing assoc' as my property is being structurally upgraded etc.BT in their useless way have informed me twice in the last two weeks that the broadband bill hasn't been paid for.Now I've been informed  by the said housing assoc' who stated they defo paid the bill etc that they will sort it out on Monday,despite me telling them all this shit two weeks ago!  I should not be getting grief as it's a business account for all the tenants de-canted to temp homes,owned by the housing Assoc'.BT state 13th is cut off date.I'm not optimistic...sigh....farewell!

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Gawd knows BT are Arses! Mind you so are the housing assoc' . BT person phoned me today at 3.45 to inform me of this >I was like whit! friday afternoon ,they will all have boogered off! However i did manage to speak to a person at the housing Assoc' who stated said person who deals with such accounts etc wasn't there(surprise!) They don't work weekends  so Monday is the day they will deal with it...ahem cut of day! Buggery buggery! I was  told by them to continue to pay my BT account for my home  address as usual and the housing Assoc' would be paying the phonebill and broadband bill for this temp address,That's why I'm voting in this years BB

kattymieoww
Originally Posted by kattymieoww:

Gawd knows BT are Arses! Mind you so are the housing assoc' . BT person phoned me today at 3.45 to inform me of this >I was like whit! friday afternoon ,they will all have boogered off! However i did manage to speak to a person at the housing Assoc' who stated said person who deals with such accounts etc wasn't there(surprise!) They don't work weekends  so Monday is the day they will deal with it...ahem cut of day! Buggery buggery! I was  told by them to continue to pay my BT account for my home  address as usual and the housing Assoc' would be paying the phonebill and broadband bill for this temp address,That's why I'm voting in this years BB

I did wonder what you meant when you said you were voting for free.

Yogi19
Originally Posted by Pengy:

hope it gets sorted soon Katty - jeebus these firms - quick with taking the money but no customer service and the @rse doesn't know what the elbow is doing 

pengy I souldn't even be dealing with it!the housing Assoc' stated that they don't understand why any billing or phone calls have come to this address,as it's a  major business address account they have with BT,costing a few grand etc.Trust me!

kattymieoww

Oh yea Cologne,they are ! One of the worst as regards customer care etc.

I was happy with orange broadband  and BT for phonecalls at me old address.However my niece and her partner moved in with me last year and had a full BT package, rather than pay penalties for closing the account it was transferred to my address ,she pays for it.That's the only reason we are with them.I'd go back to Orange in a flash, if i had to.

kattymieoww

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