Originally Posted by jacksonb:
well done temps, that's what i like to see people being infuriated by jobsworths, and quite rightly so.
I had a run in with the electricity company that sent me a bill for ÂĢ620 one quarter, my bill was usually about ÂĢ70.
I spoke the the jobsworth on the phone , he was eager to speak to me at first,was probably having a slow day and theres a limit on the amount of times he can skive off to the toilets, so initailly the enconter started out well
He said, after a few clicks and a concilliatory' won't keep you a minute' just getting the right screen up,haha'
We were getting long famously....
''it says on the screen that your bill is ÂĢ620, if you have problems paying your bill....'
At which point i said'' yes i know it is ÂĢ620, i told you that not 5 minutes ago,and i do have a problem paying this bill because i don't owe you it''
''Oh, that's not what it says on the screen''
I exhaled an explative, he got pouty and refused to speak to me ever gain, i would have been sad about this but in fairness we hardly knew each other anyway and didn't think on balance i'd miss him that much, so I asked him to transfer me to some one who could help me and not get upset and hurt, and some one who wasn't goning to cry would be nice too.
he said he wouldnt, i used another exppletive, we never spoke again...
I never paid the ÂĢ620 either...
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aww Jackson, I feel your pain. I had a similar experience with the electricity bill. It was for E400, but when I rang and gave them the reading it was actually E60. I tore strips off the girl on the phone, told them they were trying to defraud me out of money She said they have to estimate it as they don't have an up to date meter reading (we both worked full time), to which my response was, well why didn't you estimate it downwards instead of coming up with some sort of exorbitant figure that is totally out of line with all our previous bills.
Sometimes I feel sorry for those on the phones, because they're in the frontline and are only doing what their managers tell them to do, but when they're telling you the calls are recorded for training purposes...surely that's your prime opportunity to unleash?