Skip to main content



Let me tell you a story:

Once upon a time there was a young, strapping, sexy ass young man named Rawky-Roo (not his real name). Mr Roo was an up and coming film maker and decided that rather than waiting for the phone to ring he should start making his own, low budget films.

He got together with a good friend of his and both of them started working on a script for their first film. He also met some distant family members, who were in the acting field and offered to act in his film for free. Woo.  The only thing really missing was a camera.

Mr Roo ordered a camera which cost him, roughly, ÂĢ1,300. Sure it was pricey but he thought he would get a lot of use out of it and it was perfect for what he needed. Anyway, he would just pay it on his credit card, whats the worst that could happen?

When the new camera arrived Mr Roo couldn't be happier, it was the most sexy, smart and glorious camera he had ever seen.  However, he came across a slight problem. His new sexy, smart and glorious camera did not seem to be compatible with Mac computers.  Thinking this was an oversight on his behalf he looked into further research of the camera. All the websites and ALL the reviews of it said NOTHING about it being incompatible with Macs.  This worried Mr Roo, who contacted Sony and waited 24 hours for an automated response not given a direct answer.

'Threat not', Mr Roo thought to himself. He will just return the camera and get his money back, he was after all still within the 15 DAY NO FUSS MONEY BACK GUARANTEE.  He boxed up his new camera saying goodbye to what could have been a perfect relationship and headed to the post office.  He asked them to have this delivered as fast as possible, as it was going to Paris.  The lady at the post office weighed his parcel and said that it would cost him ÂĢ50 or ÂĢ90 with insurance.  Mr Roo was slightly taken aback by this revelation. 90 QUID!!!! 90 BLOODY QUID!!!!  With no real option and time not on his side, he opted for the ÂĢ50 (no insurance) would should get delivered in 2 days time.

When Mr Roo got home, he double checked to make sure everything was in motion.  The website had notified him saying that they are waiting on his package....they also gave him another gem of information which read:

"If you package is returned to us after the first 7 days of the 15 DAY NO FUSS MONEY BACK GUARANTEE, you will be refunded in vouchers costing to the amount of your original purchase"

Mr Roo, then realised that this coming Thursday will be the '8th day'

Replies sorted oldest to newest

Surely if between the 7th and 15th day they give you vouchers then it is not a 'no fuss money back guarantee'

If the worst came to the worst i'm sure you could make them hand over the dosh (threatening them with Watchdog work wonders).  Also given that there was nothing about the Mac imcompatibility then really they should also refund you the ÂĢ50 its cost you to send it back....hasd that information been available you would never have ordered the thing and wouldn't now be ÂĢ50 out of pocket.
Croctacus
quote:
Also given that there was nothing about the Mac imcompatibility then really they should also refund you the ÂĢ50 its cost you to send it back....hasd that information been available you would never have ordered the thing and wouldn't now be ÂĢ50 out of pocket.


I agree with that... kick up a fuss and ask for your postage back. It's their fault you ordered something which you couldn't use!
SazBomb

According to their General Terms and Conditions of Sale:

"Independently of the contractual services provided in application of article 13 of the present general terms and conditions of sale, all products sold by us, no matter whether they are new or used, come with a legal guarantee concerning product conformity and latent defects, as outlined in the following legal clauses.

- Article L.211-5 (French Consumer Code): To comply with the terms of the contract, the product must:

1° Be suitable for the purpose usually associated with such a product and, where appropriate:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model
– have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or their representative, including advertising and labelling;"

Surely you should reasonably expect it to be compatible with a Mac, unless they made it clear in their advert, or labelling? 

Blizz'ard
I agree with Croc. You have a case to argue against the money back guarantee. The only problem will be unless it's in very, very small print somewhere at the checkout about the voucher thingy, even so though, it should be clear enough to see, you shouldn't have to go searching for it.

If you get hassle, first stop is probably Citizen's Advice, then Trading Standards. Also, a very strong letter (mentioning Watchdog and National Press) is usually quite good. And bypass customer services, go straight to the top otherwise it will be held up in this department with this manager and that manager and all that bollocks.


Quick question: Is there no software available that could make your mac thinks it's a PC so the camera could work? For some stuff, my PC lappy thinks it's a mac (somehow?).
Karma_

Add Reply

×
×
×
×
Link copied to your clipboard.
×
×