I purchased (using my Mastercard) an integrated fridge freezer from the internet (a company named 'Jual') which arrived yesterday morning - after opening it it had a a huge moulding dent on the ceiling of the fridge a few 'pot hole dents on the back wall of the fridge section too and the seals on both the fridge and freezers were either not stuck in places or were 'squashed at the corners, the leak-out pipe at the back of the fridge isn't connected and a joint by the control panel isn't clicked into place (I'm not pushing it incase it breaks/won't fit). I phoned the compay immediately who told me to get in touch with the manufacturers however, they then decided as they didb't have the maufacturers number on their site listing that I should e-mail photos of the problems to them - my hubby did this last night, so I'm going to have to ring the company soon. Where do I stand? I really want a refund to my mastercard and them to pick up the freezer - I don't want an exchange as I don't like the quality of the product from what I've seen. I'd rather go to Boots or currys/comet now. This company ios in Yorkshire, I l,ive in South Wales. Do I have to accept an exchange of product or am I entitled to the money being refunded to my card?
I'm thick with consumer rights, any one know about these things?