My friend was driving down the road on Sunday when her airbag exploded for no reason at all. She didn't hit anything, she didn't drive over anything. The AA man checked the road and he didn't see anything she could have hit. She has took it to her dealership as the car is only 1 year old and still under warranty.
The dealership have now got back to her and said that the data shows she had an impact and they have cleaned up her tyres and sent her a picture of an old chip on her alloy that they say is to blame. The chip happened months ago and she tried to get it replaced with the dealership at the time but they were useless and she gave up in the end. The chip was dirty when she took it in but they have cleaned it up and are trying to pass it off as new.
Does anyone know how she can go about fighting this? They are adamant she needs to phone her insurance but she hasn't done anything wrong. Who can we ring, can she get a second opinion, will going to a solicitor help, an ombudsman of some sort.
Any help gratefully received x
The dealership have now got back to her and said that the data shows she had an impact and they have cleaned up her tyres and sent her a picture of an old chip on her alloy that they say is to blame. The chip happened months ago and she tried to get it replaced with the dealership at the time but they were useless and she gave up in the end. The chip was dirty when she took it in but they have cleaned it up and are trying to pass it off as new.
Does anyone know how she can go about fighting this? They are adamant she needs to phone her insurance but she hasn't done anything wrong. Who can we ring, can she get a second opinion, will going to a solicitor help, an ombudsman of some sort.
Any help gratefully received x