Ofcom are proposing to cap the cost of a 118 directory enquiry to £3.10 for a 90 second call.
The current costs vary substantially:
Telecom2* £19.98
Hello Maureen £11.23
118118 (TNUK) £11.23 (the market leader)
118500 (BT) £3.10
Yell £6.88
118180 (Virgin)** £2.25
118402 (O2) £1.88
Post Office £1
* A very small percentage of calls is made to these numbers - 0.03% according to Ofcom's data
** Virgin provide 10 free directory enquiry calls to its own customers daily
